Terms & Conditions

Terms and Conditions These conditions explain your rights, obligations and responsibilities and those of the removal and storage contractor. A contract is a two-way arrangement and it is important that each party concerned understands. These conditions can only be changed or amended by written agreement between yourselves and Excalibur Removals. Excalibur Removals liability for loss or damage is limited. For this reason we have included removals insurers and the insurance conditions are separate from Excalibur Removals condition of contract. If you want Excalibur Removals to carry out any service or move goods which are excluded by these conditions you must have written agreement before signing this contract.

1) Excalibur Removals quotation
Although it is a fixed price we may change or make additional charges if any of the following have not been taken into account when preparing this quotation. Excalibur Removals quotation does not include:

a) If by your delay the work is not carried out or completed within 3 months.

b) We have to collect or deliver goods above a second floor

c) We supply any additional services, including moving or storing extra goods.

d) There are delays outside our reasonable control e) The stairs, lifts or doorways are inadequate or the approach is unsuitable for our vehicles, and this means we have to do extra work. f) Any parking or other charges that Excalibur Removals will incur in order to carry out services on your behalf in all these circumstances you will pay the extra charge incurred to Excalibur Removals.

2) Work not included in the quotation unless otherwise stated in writing Excalibur Removals will not:

a) Dismantle or assemble unit furniture, fitments and fittings.

b) Disconnect or reconnect appliances, fittings or equipment.

c) Remove or lay flooring covers.

d) Move or store storage heaters unless they are dismantled.

e) Move or store any items excluded under clause 5.

3) Your responsibility It will be your sole responsibility to:

a) Declare to Excalibur Removals the value of goods being removed or stored.

b) Obtain at your own expense any documents necessary for the removals to be completed.

c) Be present yourself at the department and destination point to ensure that nothing is taken away in error or left behind.

d) Prepare adequately and stabilise all appliances prior to their removal. Other than by reason of negligence we will not be liable for any loss, damage, cost or additional charges that may arise from any of these matters.

4) Ownership of goods
By entering into this contract you authorise that:

a) The goods to be removed are of your own property or;

b) You have the authority of the owner to make this contract in respect of the goods to be removed or stored. You will indemnify Excalibur Removals in respect of any claim for damages and or costs against us if these warranties are not true.

5) What is excluded
The following items are specifically excluded from this contract: Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins or goods of collections of a similar kind or

a) Potentially dangerous, damaging or explosive items.

b) Goods likely to encourage vermin or other pests or to cause infection.

c) Refrigerated or frozen food or drink.

d) Any animals and their cages or tanks including pets, birds or fish. Such goods will not be removed by Excalibur Removals, except with our prior written agreement. In the event that we do remove such goods, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned if you submit such goods without our knowledge and prior written agreement Excalibur Removals will not be liable for any loss or damage and you will indemnify us against any changes, expenses, damages or penalties claimed against Excalibur Removals. In addition we will be entitled to dispose of (without notice) any such goods which are listed under paragraphs 5(a), 5(c) and 5(d).

6) Postponement/Cancellations
If you postpone or cancel this contract we may charge according to how much notice is given. Between 2 – 7 days: 30% of the removal charge, 24 – 48 hours: 75%. Less than 24 hours: 100%.

7) Paying for the removals
You must pay our charges in cash or by cheque in advance of the removal unless we agree otherwise you may not withhold any part of the agreed price and interest at 2% per month calculated on a daily basis, is charged on all accounts outstanding for more than 30 months. We reserve the right not only to terminate this contact if payment is not received before the removal date, but also not carry out any of the services quoted for.

8) Our liability for loss or damage

a) In the event of our losing or damaging your goods Excalibur Removals will pay the reasonable costs of the repair or replacement (less wear and tear) of the item if we have been negligent.

b) In the event of a total loss of your goods, our maximum liability is limited to the value declared by you to Excalibur Removals.

c) You will be liable for the first £75.00 of any one claim.

9) Damage to premises
We shall only be liable for damage to premises caused by our negligence. Any damage to premises must be reported on the delivery and confirmed in writing to Excalibur Removals within 7 days.

10) Time limits for claims
We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing within 7 days of either their collections from you or delivery by us to their destination.

11) Our right of lien
We have a legal right to withhold or ultimately dispose of some of all of the goods until you have paid all of our charges and other payments due under this contract. These include any charges that we have paid on your behalf while we hold the goods and wait for payments you will be liable to pay any storage charges and other costs claimed by withholding your goods and these terms and conditions will continue to apply.

12) Our right to sub-contract the work

a) We reserve the right to sub-contract some or all of the work.

b) If we sub-contract then these conditions will apply.

Extra contract conditions that apply to the storage of goods.

13) Your forwarding address
If you send goods to be stored you must provide a forwarding address and notify Excalibur Removals in writing if it changes. All correspondence and notices will be considered to have been received by you 7 days of receiving it notifying Excalibur Removals of errors or omissions.

14) Inventory
Where we produce an inventory of your goods and send it to you will be accepted as accurate unless you write to us within 7 days of receiving it notifying Excalibur Removals of errors or omissions.

15) Payment
Storage charges are payable in advance. All charges including removal charges must be paid in full in cleared funds before the goods may be taken out of storage.

16) Revision of storage charges
We review our storage charges periodically. You will be given 28 days notice in writing of any increases.

17) Our right to sell the goods
On giving you 28 days notice we are entitled to require you to remove your goods from our custody and pay all money due to Excalibur Removals. If you fail to pay all outstanding debts due to Excalibur Removals we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.

18) Termination
If your payments are up to date we will not end this contract except by giving you 3 calendar months notice in writing. If you wish to terminate your storage contract you should give at least 14 days notice. If we can release the goods earlier we do so provided your account is up to date.

19) Handing out charges
If you choose someone else to collect your goods from our warehouse we are entitled to make a charge for handing them over. Excalibur Removals liability will cease upon handing over goods.

Excalibur Removals Ltd is a Limited Company registered in England and Wales. Registered number 04889289. Registered Office: 17 Shetland Way, Bristol BS48 2UW. VAT Reg No: 752 9116 27.